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Terms & Conditions That Protect Your Play

Our terms spell out exactly how your account works, what happens when you deposit via DANA, OVO, GoPay or QRIS, and how we keep your data secure.

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pasartoto Terms & Conditions That Protect Your Play
GET HELP WITH TERMS

How to Ask About Your Account Rules

Team online

Live Chat

Open our chat window inside your account, available 24 hours. Tell us which term you'd like to discuss and we'll walk you through it or escalate to our team.

Email Support

Send questions about account rules or data requests to our support email. We reply within 24 hours with clarification on how a specific term applies to you.

Account Settings

Go to Account > Preferences to view a summary of your terms, active payment methods and withdrawal settings. Request changes from there anytime.

SECURITY & YOUR DATA

How We Protect Your Account & Information

Account Verification

Every account opening and withdrawal requires identity confirmation. We match your submitted ID against your payment method to prevent fraud and keep accounts secure.

Payment Data Handling

DANA, OVO, GoPay and QRIS transactions are encrypted and stored separately from your account profile. We never share payment details with third parties unless required by law.

Session & Cookies

Your login session expires after 30 minutes of inactivity. We use cookies to remember your preferred payment method and language; you can clear them anytime in browser settings.

Data Retention

Account data is kept for 5 years after closure to comply with local financial records rules. Request early deletion where local law permits; we'll confirm within 14 days.

Withdrawal Verification

Withdrawals are held for 24 hours while we confirm your identity matches the payout method. This prevents unauthorised transfers and protects your balance.

Contact for Changes

Need to update your terms consent or dispute a transaction? Email support or use the Account > Dispute form. We respond with a full account of what happened within 48 hours.

What You Need to Know About Our Terms

When you close your account, any remaining balance is held for 30 days. You can reopen and retrieve it by logging in. After 30 days, unclaimed funds are donated to a registered charity. Your account data is retained for 5 years for regulatory compliance.

Yes. Go to Account > Payment Methods, remove the old one, and add a new DANA, OVO, GoPay, QRIS or bank account. Withdrawals must go to the same payment method you used to deposit, so plan ahead if you're switching.

We verify your identity for 24 hours, then send the payout. DANA, OVO and GoPay transfers usually land within 1–2 minutes. QRIS and bank transfers may take 1–3 hours depending on your bank. We'll email you a reference number to track it.

Account access depends on local law where you are. We support play from most regions, but some countries restrict it. If your access is blocked, check your VPN or contact support to confirm your region's rules.

Yes. Email support with 'Data Request' in the subject line. We'll compile your account history, transactions, personal details and game records into a single file and send it within 14 days as a PDF or CSV.

The core terms—account responsibility, payment terms and data handling—are required. You can opt into promotional terms separately. You'll see each section clearly marked as optional or required during sign-up.

Go to Account > Transaction History, find the entry and click 'Dispute'. Describe what happened. We investigate within 48 hours and either reverse the charge or confirm it with a detailed explanation.

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