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How We Handle Your Account and Data

Q: Who can I contact if I disagree with a charge or payout decision?

Email support@pasartoto.club with your account number and a description of the dispute. Our compliance team investigates within 48 hours and responds with a detailed explanation or corrective action via email.

When you open an account with pasartoto, you own your balance and can request access to any data we hold about you at any time.

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Explore the Lobby Read FAQ

What Your Account Agreement Covers

pasartoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with pasartoto is subject to our terms of service, which govern deposits, withdrawals, account closure and dispute resolution. Deposits via DANA, OVO, GoPay and QRIS are processed securely through encrypted payment gateways; your transaction data is never shared with third parties without your consent.

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Withdrawals are verified through the same payment method you used to deposit, ensuring your funds reach your wallet safely. We retain account records and transaction history for five years to meet audit and compliance requirements. Where local law permits, we may update our terms; we will
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notify you of material changes via your registered email or in-account notification before they take effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR POLICY TEAM

How to Contact Us About Legal Matters

Team online

Live Chat

Our support team is available 24/7 via in-account live chat. Agents can answer questions about account terms, data requests and policy changes in English and Indonesian.

Email Support

Send formal requests—data access, account closure, policy disputes—to [email protected]. We respond to all legal inquiries within 48 hours.

Account Settings

Log into your account, navigate to Settings > Privacy & Data, and download a full copy of your personal data, transaction history and account details whenever you wish.

DATA AND SECURITY SAFEGUARDS

How We Protect Your Information

Encryption

All account logins, deposits and withdrawals use 256-bit SSL encryption. Your password is hashed and never stored in plaintext; we cannot see or recover it.

Payment Isolation

DANA, OVO, GoPay and QRIS transactions are processed through PCI-DSS compliant payment processors. We do not store your payment card or wallet credentials on our servers.

Data Retention

We keep account records, login history and transaction data for five years. After account closure, personal data is anonymized and archived; you can request deletion where local law permits.

Account Verification

When you open an account, we verify your identity using your phone number and email. Withdrawals require re-verification via the same payment method you deposited with.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your account settings.

Third-Party Policy

We never sell your data to marketers or advertisers. We share information only with our payment processors, fraud-detection partners and legal authorities where local law permits.

Frequently Asked Questions About Your Rights

Yes. Log into your account, go to Settings > Privacy & Data and select Download My Data. Your full record—profile, transactions, betting history—will be sent to your email within 24 hours as a secure PDF or CSV file.

When you request account closure in Settings, your account is suspended immediately. Your balance remains accessible for 30 days; after that, unclaimed funds are held in trust for 12 months. You can request a withdrawal anytime during this period.

We retain all transaction records for five years from the date of deposit or withdrawal. After closure, your account data is anonymized and archived for compliance; personal identifiers are removed after five years unless local law requires longer retention.

Email [email protected] with your account number and a description of the dispute. Our compliance team investigates within 48 hours and responds with a detailed explanation or corrective action via email.

Absolutely. All DANA, OVO, GoPay and QRIS transactions use 256-bit SSL encryption and are processed through PCI-DSS compliant payment gateways. Your wallet credentials are never stored on our servers; only your payment method ID is recorded.

Yes. All promotional emails include an unsubscribe link at the bottom. You can also disable promotional notifications in Settings > Communications. We will still send critical account and security alerts.

Your account terms depend on local law. Our policy reflects Indonesian regulations where applicable; where local law permits, additional terms may apply. If you have concerns, contact our support team to clarify which laws govern your account.

How We Handle Your Account and Data

How to Contact Us About Legal Matters

Live Chat

Email Support

Account Settings

How We Protect Your Information

Encryption

Payment Isolation

Data Retention

Account Verification

Cookies & Tracking

Third-Party Policy

Frequently Asked Questions About Your Rights

01 Can I request a copy of all my personal data?

02 What happens to my account if I request closure?

03 How long do you keep my transaction history?

04 Who can I contact if I disagree with a charge or payout decision?

05 Are my DANA, OVO, GoPay or QRIS payments encrypted?

06 Can I opt out of marketing emails?

07 What jurisdiction applies to my account terms?

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